Return Policy

Returns and Exchanges

We give our customers a 3 days inspection period upon receipt of merchandise.
All of our watches come with an extensive 3 days money-back guarantee during which you can return the watch for an exchange add a 20% restocking fee. Shipping charges are not refundable.

Please be aware that shipping charges are your responsibility and they are not refundable or reimbursed.

Returned items must be new and unused and in unworn condition.

"New and Unused" means that there are no scratches, marks or blemishes on the item, with the protective plastic still around the band (for stainless steel bands), lost or stolen parts (screws, clasps, stems), damage due to personal misuse or negligence: there are no signs of wear on the product at all.

The product must not have been sized or altered in any way.

We cannot accept a return of any item with any indication that has been used.

It is very important that you include a note or a print out saying what is wrong with the watch, or what you are looking for, and your name and address along with your email, date and form of payment and a phone number. This will speed up the process!

It is also very important that you send your return package as a "Gift", without indicating a price value. If the carrier that you are shipping with absolutely requires for you to specify a value, make sure it is the minimum allowed. In cases where you do not follow these measures, we will simply not be able to accept your refund, due to customs fees.

Do not specify a brand name! Simply write down "watch" for the contents of your order.

Please be advised that you are responsible for all expenses (i.e. shipping charges and insurance) on all returns or exchanges.

We strongly recommend you use a reliable carrier for your returns, tracking number and insurance are very important in case of a late or lost package.

If you ship from the US and wish to use USPS, please ship either with Signature Confirmation or Delivery Confirmation AND Insurance!

We also strongly recommend that you check with your carrier if there will be any issues with customs fees upon our receipt of the package. Remember, all expenses during shipping are your responsibility, which includes customs fees, and we reserve the option to decline receipt of your package if there is a customs fee required.

We cannot be responsible for watches damaged or lost in the way when you return them to us.
We will only issue an exchange after we have received the original watch.

You cannot return a watch after you have used it.
Used watches can only be returned for repairs.

Exchanges are only applicable for brand new or unused items.

In the event that you are not satisfied with your brand new watch, you have 3 days in which you can exchange it for any other in our collection, if the price is different you can either send the difference or we will reimburse you the difference.

Used watches can only be returned to be repaired. Please include a MO for shipping costs.

If exchange is more than original purchase please enclose a money order for the price difference or we will invoice you later; if the exchange is less please instruct us how you want the refund (credit card or check).

Please be advised that you are responsible for all expenses (i.e. shipping charges and insurance) on returns or exchanges.

We strongly recommend you use a reliable carrier for your returns, tracking number and insurance are very important in case of a late or lost package. - We cannot be responsible for watches damaged or lost in the way when you return them to us.

Please allow up to 2-3 weeks for replacements or exchanges to arrive. We pride ourselves on pleasing our customers and make every effort to insure that you are happy with your purchase.

Fraudulent Chargebacks

We take fraudulent chargebacks very seriously. Should you fraudulently charge back your credit card we will automatically charge you a $50 processing fee plus the maximum amount of damages allowed by law. Furthermore, we will dispute the chargeback with supporting documentation and report the fraudulent chargeback to law enforcement authorities and related financial agencies. Should we be unable to collect this fee we may report your account to a collection agency (damaging your credit) to collect it for us.

Customers who prematurely issue chargebacks for non-delivery, mis-delivery, order cancellation, refund, exchange, etc. without working through us or the delivery carrier, etc. are also liable for chargeback fees. Failure to reverse a premature chargeback will result in us turning the account over to collections including a $50 chargeback fee and applicable collection fees and fines as allowed by law.

Chargebacks should be the last line of customer protection used in obviously fraudulent situations. Quickly posting a chargeback or threatening to post a chargeback against us for shipping mishaps, etc or situations out of our control - could be a costly decision if used frivolously - and because of our business ethics and customer care programs - should never be necessary. Always work with us on issues - we are more than happy to help as possible.

Acceptance

By purchasing any of our items, you acknowledge reading and accepting these Terms and Conditions and you represent, warrant and agree that you are not in violation of our terms of use listed on this page.
You further agree that, should you violate any of these terms you will cause us damages equal to or greater than the amount of your current purchase, which will be forfeited.